Tired of poor Customer Service? Blame our Culture of Dependency

Excellent Customer Service is one of the clichéd catch phrases that every company SAYS is important to them, but too few seem to really emulate.

It’s evidenced by the automated phone messages that repeatedly assure us that “our call is important to them”, and then make us jump through an endless labyrinth of prompts and codes. We see it with the grocery store cashier who doesn’t even make eye contact with us as he or she drones “…have a nice day…” in a Ben Stein-ian monotone. 

It’s not like this is rocket science, gang: a sincere smile, a pleasant “how may I assist you?”, and then actively helping us is really all we want.

We just don’t get it very often.