Two different news items came out today about the IRS, and as yet they haven’t been tied together. But if you think about it, they mesh perfectly.
The first one is the same disturbing-yet-true story we hear every year: “IRS Customer Service is horrible/pathetic/non-existent“. Yes, we know. And water is wet. Got it.
Actually, I wrote about this last year:
(from February, 2013) – “…more than 115 million people called the IRS for help; only 68 percent of those who wanted to speak with tax experts actually got through — and only after holding for an average of 17 minutes on phone lines. One million of the 10 million written inquiries mailed to the IRS last year also did not get a response…”
And apparently the story hasn’t changed much since then: