Not that long ago, we discussed basic civility in today’s society and what happens when it’s no longer quite so “basic”. I mentioned then that I’d had it beaten into me (figuratively speaking, …for the most part) practically from birth: we were simply held to an expected level of behavior, and there was no excuse for falling below it. Ever.
The word to focus on is “expected”. We were expected to be civil: to be courteous and respectful, as well as helpful, kind, and generous with our time.
It was a non-negotiable aspect of my parents’ world.
Fast-forward to today, where such thinking is in woefully short supply. Today, I can go into a store and no longer count on receiving great service, …or even particularly good service. Sure, excellence is still around (I submit that the Cracker Barrel restaurant chain is one of the best and friendliest, anywhere), but it is no longer the expectation it once was: it’s increasingly the exception.
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